Customer Service & Return Policy

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We want you to be completely happy with your order. 

If for any reason you are not satisfied, we will gladly accept your timely return of undamaged or defective merchandise. Damaged merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply.

Return Within (in original condition)———–Amount of Credit
0 to 60 days from receipt of merchandise——–100% of purchase price
61 to 120 days from receipt of merchandise——75% of purchase price
121 to 180 days from receipt of merchandise—–50% of purchase price
181 + days from receipt of merchandise———-0%

Damaged items must be reported within three (3) months of the date of receipt. The receipt must be provided for proof of purchase.

Merchandise returned more than six months after the delivery date will be discarded.

Sale and Online Clearance Merchandise
Must be returned within 30 days of receipt of merchandise.

Gifts
When returning a gift, a Fäshunc Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card.

Returning Merchandise By Mail
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. A processing fee of $10 may be charged for returns.

Please ship the item at customer’s expense with insurance to Sales Division, Fäshunc, 990 Peachtree Industrial Blvd, Suwanee, Georgia 30024, #3508. For a replacement shipping label, please call 877-202-1176.

Other Items
All fragrance and cosmetics items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

Contact Address:
Fäshunc, LLC
Sales Division
990 Peachtree Industrial Blvd, #3508
Suwanee, Georgia 30024-9998

Customer Service Inquiries:
877-202-1176
9am to 4pm (Monday – Friday). Excluding Holidays.