We want you to be completely happy with your order.
If for any reason you are not satisfied, we will gladly accept your timely return of undamaged or defective merchandise. Damaged merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply.
Return Within (in original condition)———–Amount of Credit
0 to 30 days from receipt of merchandise——–100% of purchase price
31 to 60 days from receipt of merchandise——50% of purchase price
61 + days from receipt of merchandise————0%
Damaged items must be reported within three (3) months of the date of receipt. The receipt must be provided for proof of purchase.
Merchandise returned more than six months after the delivery date will be discarded.
Sale and Online Clearance Merchandise
Must be returned within 30 days of receipt of merchandise.
Items purchased at 40% or more discount are final sales with no return available
When returning a gift, a Fäshunc Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card.
Returning Merchandise By Mail
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
Please ship the item at customer’s expense with insurance to Sales Division, Fäshunc, 990 Peachtree Industrial Blvd, Suwanee, Georgia 30024, #3508. For a replacement shipping label, please call 877-202-1176.
Processing orders takes up to 10 days prior to shipping due to security procedures.
Mailing Lists Rewards
Rewards from the Mailing list are sent periodically. The rewards apply going forward and are not back-dated.
All fragrance and cosmetics items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.
990 Peachtree Industrial Blvd, #3508
Suwanee, Georgia 30024-9998
Customer Service Inquiries:
9am to 4pm (Monday – Friday). Excluding Holidays.